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How does the repair claim process work?
- Customer completes the claim form accurately.
- Support Team reviews the claim request within 48 hours.
- The Support Team approves or denies the claim.
- If approved, the customer will take their device to get repaired at an authorised repair centre.
- The customer will then have to provide the invoice to the Support Team and get the device repaired.
- The Support Team verifies the validity of the invoice. If approved, the Support Team initiates the reimbursement process of the invoice amount.
- The Finance Team initiates the payment processing on our payment approval run, and it may take up to 45 days for the funds to be received in the customer's nominated bank account.