Please review the order confirmation or receipt we have provided to verify whether the incorrect product was dispatched to you. Please compare the model/product number (e.g. 3S-1234) on the packaging with the model/product number indicated on your order confirmation.
If there is a discrepancy between the two, it indicates an error from our end, and we will cover the return shipping cost by providing a pre-paid e-Parcel label. However, if both model/product numbers are identical, it implies that there was an ordering mistake from the customer (please refer to the section 'I ordered the wrong product' above).